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Shipping & Returns

Shipping Policy

At OrnaHQ, we understand that shipping is an important factor in online shopping. We offer free shipping on orders over $50 and a flat rate of $5 for all other orders within the USA. We also offer international shipping to our customers worldwide, with rates calculated at checkout. Our team ensures that your order is processed and shipped within 24 hours of purchase, and you can expect to receive your package within 3-5 business days within the USA. For international orders, delivery times may vary depending on the destination. We take great care in packaging our products to ensure they arrive in perfect condition. If you have any concerns or questions about our shipping policies, please don't hesitate to contact us.

Return & Exchange Policy

At OrnaHQ, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges. You can return any product within 30 days of purchase for a full refund, no questions asked. To initiate a return or exchange, simply contact our customer service team and they will guide you through the process. Please note that returned products must be in their original packaging and in new, unused condition. We reserve the right to refuse returns that do not meet these criteria. If you have any questions about our return and exchange policy, please don't hesitate to contact us. Our goal is to ensure that you are completely satisfied with your purchase and your experience with OrnaHQ.

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